Continue to have Hotspot Shield disconnected for this next test. After disconnecting Hotspot Shield, go back to the SpeedTest site and select “ Change Server” again and select the same server that was selected in the first test.We are going to repeat another speed test, but first, please disconnect Hotspot Shield entirely.Refer to the screenshots below to find where to copy the link.
Please paste that info into the same email to us. Begin the speed test, wait for the test to finish and copy the link or URL once completed.Also, make sure that you select the option for " Single" connection before you start the test.We will need to use this same server in another speed test later on. After selecting on the server that matches the location or close to it, please make sure to write down the name of that server you just selected. Or try to choose the closest possible location to that Virtual Location you selected. IMPORTANT: When you click on the change server button make sure to enter a city that is in the same country as the Virtual Location that you selected in Hotspot Shield when got connected. Refer to the screenshot below to see where that button is. Before starting this test, make sure to click on the Change server button.Now, please go to this website when you are connected to Hotspot Shield to view where you will be doing the Speed test.Please note w e are still not sending the email just yet. With Hotspot Shield still ON and connected, open a new tab on your browser and get your IP address here. Copy and paste that IP address into the same email response to us.Copy and paste the encrypted string of text in the email that you are sending to us (Command & C for Copy), and (Command & V to paste). Click on the text and press Command & A at the same time to select all the text in the box. Copy the entire encrypted text from that white box. After connecting, go to this site and once connected to the VPN there will be a white box with text inside.Or connect to the virtual location that you noticed this speed drop. Start Hotspot Shield and connect to a virtual location (Germany or UK for example).To perform a speed test on your Mac device: Fill out this form with that information when finished: Please run the following speed test to gather information for our support team to review. That's how internet anonymity is achieved and why it's normal to experience a speed reduction from 30%-50% when using any VPN service. When you’re connected to Hotspot Shield or any VPN service, data going in and out of your device travels through the VPN servers first before reaching their target. (Not on Mac? Click here.) About slow speeds on a Mac I'm a Premium member using my Mac computer or laptop but I can't even stream a video or movie. Issue: Hotspot Shield is really slow on my Mac device.
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